When it comes to implementing a continuous improvement initiative, communication is essential. Without effective engagement and communication, process improvement ideas are doomed to fail. At the very least, effective communication will reduce resistance and negativity. When done exceptionally well, it can enable employees to support process improvement and sustain it in the long term.
To ensure that the process of continuous improvement remains an integral part of company culture, an effective communication process must be established. The implementation team must have the right balance between process improvement skills, functional experience, and interpersonal skills. The Process Champion should direct communication back to how the risks and problems posed by the changes will be resolved. It's important to show how the continuous improvement process supports employees and improves their work environment.
The factory operations manager should communicate the changes to their employees, reinforcing the importance of safety and supporting new processes. Direct communication channels can be complemented by brochures, posters or banners in offices and other locations to serve as a constant reminder that the process exists and is part of the company's daily work. According to ISO 9000, continuous improvement is a “recurring activity to improve performance”. The process champion and communications consultant are two essential functions that must be integrated into the implementation team for effective participation and communication. Face-to-face communication is also important for successful change management.
You can improve overall performance by improving communication and encouraging teamwork and collaboration. Interdisciplinary team projects can help develop communication skills by encouraging different departments to come together to complete projects on time and in a good way. The format used to communicate continuous improvement varies depending on the target audience and the nature of the information being communicated itself. For example, if you are communicating with senior management, you may want to use a more formal approach such as a presentation or report. If you are communicating with frontline employees, you may want to use more informal methods such as posters or videos. Effective communication is essential for successful continuous improvement initiatives.
It helps build trust between employees and management, encourages collaboration between departments, and ensures that everyone is on board with the changes being implemented. By establishing an effective communication process, companies can ensure that their continuous improvement initiatives are successful in the long term.
