Creating a documented process can be a challenging task, but it doesn't have to be. With the right steps and resources, you can create a process document that is both useful and easy to understand. The initial step is to determine what process you are going to document. Think about why and how the process will benefit the organization, and establish what the desired outcome should be.
List the resources needed to carry out each of the steps, and make sure they are arranged in the order they will be executed. When writing down the steps, make sure they are clear and concise. Utilize bullet points, headings, tables, graphics, etc. to make the document easy to read.
To help readers comprehend the information, consider presenting it in the form of a diagram or flowchart. A Business Process Document (BPD) acts as an agreed communication guide that all employees, managers, customer service employees and even people outside of it can consult. This allows you to document processes in business process modeling (BPMN) notation. Process documentation is ongoing documentation of a process while a project or task is being carried out.
Monitor each step and analyze them, get feedback and suggest changes to improve them. Internal documentation helps new employees understand their job functions and to familiarize themselves with the processes in which they will participate. By documenting the process as it takes place, you ensure that the project team is aware of their efforts and is constantly learning. Treat process documentation as an asset and not a task to be crossed off your to-do list.
